Spiritual climate of business organizations and its impact on customers' experience

  • Pandey A
  • Gupta R
  • Arora A
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This study examines the notion of 'spirituality' as a dimension of human self, and its relevance and role in management. Major thesis of this research is that spirituality of employees is reflected in work climate. This may in turn affect the employees' service to the customers. In the first part of the study a Spiritual Climate Inventory is developed and validated with the data from manufacturing and service sector employees. In the later part, hypothesis of positive impact of spiritual climate on customers' experi- ence of employees' service is examined and found to be substantiated empiricall

Author-supplied keywords

  • Customers' service experience
  • Spiritual climate

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  • Ashish Pandey

  • Rajen K. Gupta

  • A. P. Arora

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