Journal article

Steps Toward a Service Systems

Spohrer J, Maglio P, Bailey J, Gruhl D ...see all

Computer, issue January (2007) pp. 71-77

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The service sector accounts for most of the world’s economic activity,but it’s the least- studied part of the economy.A service system comprises people and technologies that adaptively compute and adjust to a system’s changing value of knowledge.A science of service systems could provide theory and practice around service innovation

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  • Jim Spohrer

  • Paul P Maglio

  • John Bailey

  • Daniel Gruhl

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