This article reports the results from a supply chain study in which a performance measurement system for a wood products value stream was developed. We build on findings from a previous study in which the need for supply chain metrics of performance was identified. A five-step method to develop performance measures is suggested as an improvement alternative. Examples of specific metrics for quality and time performance are provided. This approach facilitates collaboration between supply chain partners and provides information that allows a more efficient focus on improvement projects. Supply chain measures of performance are important for seeing beyond a single entity and aligning strategy in the supply chain. Companies that want to integrate their suppliers and customers in their improvement efforts can benefit from the information presented here, because a common set of performance measures is essential in evaluating progress toward a goal. Forest Products Society 2010.
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