Supporting Knowledge Management : A Selection of Methods and Techniques owledge object ~~ level

  • Wiig K
  • de Hoog R
  • van der Spek R
  • 23

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Abstract

Carrying out knowledge management effectively requires support from a repertoire of methods, techniques and tools. This paper provides a selection of those methods. They are described according to a conceptual framework that sees knowledge management as consisting of four activities that are performed sequentially. These activities are Review, Conceptualize, Reflect and Act. For each activity some methods are discussed while additional ones are referred to in the existing literature. At several points in the paper links with other contributions in this special issue are stipulated, as is also done the other way round. It is concluded that there is already a comprehensive set of support methods available, but for some peculiar aspects of knowledge assets there are still gaps. This holds in particular for the tangibility and measurability of knowledge assets. ©

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Authors

  • Karl M. Wiig

  • Robert de Hoog

  • Rob van der Spek

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