A survey of ISO 9001 implementation in engineering consultancies in Hong Kong

  • Tang S
  • Kam C
  • 34


    Mendeley users who have this article in their library.
  • 45


    Citations of this article.


Quality assurance has generally been accepted by the construction industry since the introduction of ISO 9000 quality standards in 1987. About 40 consulting engineering firms have successfully achieved ISO 9001 certification in Hong Kong from 1994 but the quality assurance processes described in the standard have not been unanimously agreed by the consulting engineers. The ISO 9001 was initially developed for the manufacturing sector and its application to knowledge-based services is questionable. A survey has been conducted amongst certified consultants to collect objective and representative evidence of the suitability of applying ISO 9001. This paper reveals their motivation for and experience in implementing and maintaining a quality management system to ISO 9001. The benefits of the ISO 9001 quality system on consulting engineering firms and the inter-relationship between quality, cost and time are also explored.

Author-supplied keywords

  • Consultants
  • Engineering
  • Hong Kong
  • ISO 9000
  • Quality assurance
  • Quality systems

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free