The purpose of this study was to investigate the properties of a shortened, and therefore more conveniently applied, version of the seven dimension Tourism and Hospitality Organizational Climate Scale (THOCS). Responses to the revised instrument, the THOCS-R, from 400 employees of a single, large tourism organization were analyzed. Subscales of the THOCS-R demonstrated levels of reliability ranging from acceptable to high. Confirmatory factor analysis provided support for the notion that the THOCS-R reliably measured four dimensions of the original instrument. Analyses were also conducted to investigate whether the THOCS-R has any explanatory utility in the prediction of other organizational variables. Regression analyses found the four replicated climate dimensions to explain 19.36% of the variation in employee turnover intentions and 20.07% of the variation in employee perceptions of customer satisfaction. It was concluded that the THOCS-R reliably measures four dimensions of organizational climate in tourism employees and is potentially a useful tool to examine the impact of climate on organizational outcomes. © 2004 International Council on Hotel, Restaurant and Institutional Education.
CITATION STYLE
Manning, M. L., Davidson, M. C. G., & Manning, R. L. (2004). Toward a Shortened Measure of Organizational Climate in Tourism and Hospitality. Journal of Hospitality and Tourism Research, 28(4), 444–462. https://doi.org/10.1177/1096348004267516
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