Towards the assessment of the value-in-use of product-service systems: A review

  • Macdonald E
  • Martinez V
  • Wilson H
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Amongst manufacturers in particular, the embedded value perspective of value predominates, in which value is regarded as built into goods or service processes. Given the mixed record of such product/service attribute measures in predicting organisation performance, and the increasing bundling of products and services into product-service systems, we propose a change of emphasis to the assessment of value-in-use. We derive propositions that value emerges during consumption, is assessed in the customer’s space and not the provider’s, is processual, and is situational. Moving customer insight towards value-in-use measures will, we argue, aid management control as well as product-service pricing and design

Author-supplied keywords

  • product-service systems
  • service-manufacturing mode
  • servitization

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  • Emma K Macdonald

  • Veronica Martinez

  • Hugh N Wilson

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