Are TQM practices supporting customer satisfaction and service quality ?

  • Binshan K
  • Tan L
  • Chong A
 et al. 
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  • Total quality management,Customer satisfaction,Ser
  • an executive summary for
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  • customer satisfaction
  • malaysia
  • managers and executive
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  • service quality
  • small service business firms
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  • total quality management

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Authors

  • Keng-boon Ooi Binshan

  • Lin Boon-in Tan

  • Alain Yee-loong Chong

  • Keng-boon Ooi

  • Alain Yee-loong Chong

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