We report on a qualitative study of the user experience of cloud-based information work. We characterize the information work practices and challenges that exist largely at the different intersections of three constructs-cloud- based services, collaborations, and digital identifiers. We also demonstrate how the misalignment of these three constructs is experienced as a "losing battle" that has led to miscommunication among collaborators, the abandonment of cloud-based services, and the irreparable blurring of digital identities. Copyright © 2013 ACM.
CITATION STYLE
Voida, A., Olson, J. S., & Olson, G. M. (2013). Turbulence in the clouds: Challenges of cloud-based information work. In Conference on Human Factors in Computing Systems - Proceedings (pp. 2273–2282). https://doi.org/10.1145/2470654.2481313
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