Usability studies of WWW sites: heuristic evaluation vs. laboratory testing

  • Kantner L
  • Rosenbaum S
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Abstract

This paper describes the strengths and weaknesses of two usability assessment methods frequently applied to web sites. It uses case histories of WWW usability studies conducted by the authors to illustrate issues of special interest to designers of web sites. The discussion not only compares the two methods, but also discusses how an effective usability process can combine them, applying the methods at different times during site development.

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Authors

  • Laurie Kantner

  • Stephanie Rosenbaum

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