A user-centered approach for ubiquitous service evaluation: An evaluation metrics focused on human-system interaction capability

  • Lee J
  • Song J
  • Kim H
 et al. 
  • 11

    Readers

    Mendeley users who have this article in their library.
  • 8

    Citations

    Citations of this article.

Abstract

As the ubiquitous era took off, the interactions between ubiquitous services and users have come to take an important position. So it is necessary to develop new evaluation method that evaluates interactivity with a user-centered perspective. The main objective of this study is the development of user-centered interactivity evaluation metrics of ubiquitous service attributes. For this objective, first, existing ubiquitous service evaluation methodologies are reviewed to define the evaluation attributes for ubiquitous service evaluation. Second, user oriented interactive metrics that can overcome the limitations of those service evaluation methodologies, such as personal service evaluation techniques, usability evaluation techniques and psychometrics based evaluation techniques, are developed. As a validation study, suggested evaluation metrics is utilized to evaluate the u-home service, and priority of each metrics is derived. ne suggested evaluation metrics can be used to evaluate the interactivity level of ubiquitous service and identify the potential users and their requirements at the stage of service development.

Author-supplied keywords

  • Interactivity
  • Ubiquitous Service
  • Usability Evaluation Method (UEM)
  • User-Centered Design Evaluation

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document

Authors

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free