Journal article

Using simplified chaos theory to manage nursing services

Journal of Nursing Management, vol. 16, issue 3 (2008) pp. 298-304

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AIMS: The purpose of this study was to evaluate the part simplified chaos theory could play in the management of nursing services. BACKGROUND: As nursing care becomes more complex, practitioners need to become familiar with business planning and objective time management. There are many time-limited methods that facilitate this type of planning but few that can help practitioners to forecast the end-point outcome of the service they deliver. METHODS: A growth model was applied to a specialist service to plot service trajectory. RESULTS: Components of chaos theory can play a role in forecasting service outcomes and consequently the impact upon the management of such services. IMPLICATIONS FOR NURSING MANAGEMENT: The ability to (1) track the trajectory of a service and (2) manipulate that trajectory by introducing new variables can allow managers to forward plan for service development and to evaluate the effectiveness of a service by plotting its end-point state.

Author-supplied keywords

  • Chaos theory
  • Management
  • Service delivery

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  • Carol A. Haigh

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