Given the current popularity of Global Software Development (GSD) increasing numbers of organisations are taking the opportunity offered to set up virtual software teams. In the research presented here the virtual software team environment within two Irish based companies was studied. One company had partnered with an organisation located in the US to develop and maintain software. The other company was the Irish division of a US multi-national company who had distributed their software testing to the Far East. In this paper, we describe particular cases of concern and discuss how they were addressed. Following the research in both companies, and based on the results from both of these cases, the researchers developed a framework to support the management of virtual software teams. Given the importance of GSD to the software industry this experience should be of value to anyone interested in outsourcing and virtual team software development and maintenance.
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