VIRTUAL TEAMS : A COMPARISON OF ONLINE COMMUNICATION CHANNELS

  • Gareis E
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Abstract

This article describes an online collaborative project between two international business communication classes at universities in the United States and Germany. The focus of the project was to compare a number of online communication channels (e-mail, discussion board, chat), evaluate each channel's effectiveness for virtual teamwork, and reflect upon the various aspects of the learning process. Students preferred chatting as a channel for informal introductions at the beginning of the project. E-mail and discussion boards were found better suited for in-depth communication. Interestingly, the U.S. students ranked e-mail most effective for professional communication, whereas the German students preferred discussion boards. Overall, students responded very positively and found the project valuable in improving their intercultural and online communication skills. [PUBLICATION ABSTRACT]

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Authors

  • Elisabeth Gareis

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