The article discusses research focusing on the use of internet-based integration of supply chains by companies. The author notes how companies adopted enterprise resource planning (ERP), in which information management solutions shifted to focus on an entire enterprise rather than departments and units. Changes to electronic data interchange (EDI) models through the use of the Internet are commented on. The author uses a survey to compare financial service firms without supply chain integration and firms utilizing supply chain integration through the Internet or traditional EDI. Supply chains were evaluated based on costs, efficiency, customer satisfaction and coordination through EDI. Internet-based supply chain integration resulted in lower costs and increased efficiency.
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