Working with knowledge: how information professionals help organisations manage what they know

  • Wei Choo C
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Abstract

In order to manage knowledge, the nature of knowledge in organizations must be understood. It is helpful to distinguish between 3 categories of organizational knowledge: 1. tacit knowledge, 2. explicit knowledge, and 3. cultural knowledge. This framework is used to discuss the role of the information professional with respect to each category of knowledge. Knowledge management initiatives led by information professionals in 3 organizations are then examined. An analysis of these experiences suggests many opportunities for information professionals to make important contributions in managing an organization's knowledge for growth and innovation.

Author-supplied keywords

  • Information centres
  • Information services
  • Information-based systems
  • Knowledge
  • Librarians

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Authors

  • Chun Wei Choo

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