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Different views : including others in participatory health service innovation

by Simon Bowen, Andy Dearden, Dan Wolstenholme, Mark Cobb


We describe our experiences employing experience-based design (EBD) to improve an outpatients health service in the UK and discuss the impacts of incorporating the voices of those not directly using or working within the service. We suggest that such new perspectives, experiences and expertise may enable the development of service innovations outside patients’ and staffs’ conceptual space of problems/solutions, but can affect the ownership and agency within the change project. To conclude, we propose a balance between accomplishing change and creating the self-belief to achieve it.

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Readership Statistics

11 Readers on Mendeley
by Discipline
55% Design
by Academic Status
27% Researcher (at an Academic Institution)
27% Ph.D. Student
18% Student (Master)
by Country
55% United Kingdom
9% Brazil


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