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The heart of coaching: Developing a coaching model for the manager

by Jonathan Passmore


The coaching sector has mushroomed in the last five years. Senior managers have come to see coaching as an indispensable part of their personal development and coaching’s popularity has spread to managers, who although keen to add the approach to their range of skills have been struggling to get coaching to work for them. For most organisations managers operate their coaching practice without a model, and this tends to feel more like ‘tell’ then ‘ask’, even when the manager calls it coaching. For organisations which do offer a developmental style the GROW model (Goal - Current Reality - Options – Will) is ubiquitous. This article presents a coaching model called the ‘Heart of Coaching Model’ designed to help manager’s developing their coaching practice, without moving towards more ‘psychological’ techniques of cognitive behavioural coaching such as exploring and challenging automatic thoughts or motivation and aspects of the unconscious. Its behavioural focus means that managers can feel safe using them and add to their existing knowledge and skills using the GROW model.

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