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The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry

by Wanda M. Costen, John Salazar
Journal of Human Resources in Hospitality & Tourism ()
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Abstract

There is a tremendous amount of literature that explores the relationship between employee job satisfaction and intent to stay. Similarly, recent research in te area of human resources has focused on the impact of human resources practices on various organizational outcomes. In this article, the authors explore the relationships between training and development, and employee job satisfaction, loyalty, and intent to stay in four lodging properties in the United States. Results indicate that employees who perceive they have the opportunity to develop new skills are more satisfied with their jobs, more loyal, and more likely to stay with the organization.

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