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INNOVATION AND ADOPTION OF MOBILE TECHNOLOGY IN PUBLIC ORGANIZATIONS: THE IBGE CASE

by Amarolinda Iara da Costa Zanela Saccol, Adriana Manica, Silvia Elaluf-Calderwood
RAE-REVISTA DE ADMINISTRACAO DE EMPRESAS ()

Abstract

The use of Mobile and Wireless Information Technologies (MWIT) for\nprovisioning public services by a government is a relatively recent\nphenomenon. This paper evaluates the results of MWIT adoption by IBGE\n(The Brazilian Institute of Geography and Statistics) through a case\nstudy. In 2007, IBGE applied 82,000 mobile devices (PDAs) for data\ngathering in a census operation in Brazil. A set of challenges for a\nlarge scale application of MWIT required intensive work involving\ninnovative working practices and service goals. The case reveals a set\nof outputs of this process, such as time and cost reductions in service\nprovision, improved information quality, staff training and increased\norganizational effectiveness and agility.

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