Design is key to the challenges of public service transformation. And those chal- lenges are daunting. The government published the Innovation Nation white paper earlier this year, and set the scale of what lies ahead. New and revised approaches are needed which build on the exciting work underway but which connect the public into the centre of both policy and action.
CITATION STYLE
Thomas, E. (2008). Innovation by design in public services. Public the Guardian (p. 61).
Mendeley helps you to discover research relevant for your work.