Making tacit knowledge explicit: the Ready Reference Database as codified knowledge

by Mark Stover
Reference Services Review ()
Get full text at journal

Abstract

This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge held by reference librarians is tacit knowledge that needs to be made explicit and formalized. The Web-based Ready Reference Database at San Diego State University is analyzed as an example of the process of knowledge conversion in library reference services.

Cite this document (BETA)

Readership Statistics

30 Readers on Mendeley
by Discipline
 
23% Computer and Information Science
 
23% Business Administration
 
10% Economics
by Academic Status
 
30% Ph.D. Student
 
17% Doctoral Student
 
13% Student (Master)
by Country
 
3% India
 
3% Brazil

Sign up today - FREE

Mendeley saves you time finding and organizing research. Learn more

  • All your research in one place
  • Add and import papers easily
  • Access it anywhere, anytime

Start using Mendeley in seconds!

Sign up & Download

Already have an account? Sign in