Service innovation and design

by Jeanette Blomberg, Shelley Evenson
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This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to internet -based services.

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2 Readers on Mendeley
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100% Design
by Academic Status
100% Ph.D. Student

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