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Service innovation and design

by Jeanette Blomberg, Shelley Evenson
Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems ()


This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to internet-based services.

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