From Sketchbook to Spreadsheet: Creating Competences in Service Innovation and Design

Abstract

The demand for service innovation and design (SID) competences has rocketed among companies and other organisations across all industries. Rapid changes in the economic environment, demographics and new technologies are driving governments, businesses and individuals to seek sustainable efficiency and effectiveness through new service models. The Master’s degree programme in Service Innovation and Design aims to create the distinctive competences needed for future success. The main objective of the degree programme is to provide education which is based on the genuine competence development needs of companies and other organisations. This article outlines the basic structure and practices of the SID Master’s degree programme offered by Laurea University of Applied Sciences in Espoo, Finland.