Understanding , Scoping and Defining User eXperience : A Survey Approach
See, stats, and : https : / / www . researchgate . net / publication / 221518375 Understanding , scoping experience : A Conference DOI : 10. 1145 / 1518701 . 1518813 : DBLP CITATIONS 281 READS 2 , 112 5 , including : Marc Folkwang 129 , 622 SEE Arnold. O . S . Vermeeren Delft 56 SEE Joke TNO 8 SEE All - text , letting . Available : Arnold . O . S . Vermeeren Retrieved : 06 ABSTRACT Despite the growing interest in user experience (UX) , it has been hard to gain a common agreement on the nature and scope of UX . In this paper , we report a survey that gathered the views on UX of 275 researchers and practitioners from academia and industry . Most respondents agree that UX is dynamic , context - dependent , and subjective . With respect to the more controversial issues , the authors propose to delineate UX as something individual (instead of social) that emerges from interacting with a product , system , service or an object . The draft ISO definition on UX seems to be in line with the survey findings , although the issues of experiencing anticipated use and the object of UX will require further explication . The outcome of this survey lays ground for understanding , scoping , and defining the concept of user experience .