Website performance measurement: Process and product metrics

Abstract

Some tasks will be easier to implement and test, and others will either be un-applicable or difficult to test and implement in comparison with testing in traditional software development environments. For engineering management, product and process quality evaluation are important assessment tools by which managers can have significant indicators of the evaluated project or product. There are many ways and characteristics by which websites can be evaluated. Quality attributes can be external or internal. They can be measured based on the developed product (i.e. the website) or the developing process. In this chapter, the author describes in detail some of the product and process metrics by which websites can be evaluated. They are described based on the major classification: process and product metrics. In each one of those two major classes, the author describes possible measurements, how they can be evaluated, and examples of attributes and tools used in this measurement. Values of measurements can in combination provide useful information for project management and planning. Focusing on only one or two attributes can possibly be insufficient or misleading.