The term knowledge management (KM) first came to prominence in the late 1990s. Although initially dismissed as a fad, KM continues to be featured in articles concerning business productivity and innovation. And yet, clear-cut examples that demonstrate the success of KM are few and far between. A brief examination of the history of KM explores the reasons for this and looks at some of the assumptions about what KM can achieve. A subsequent analysis of the experiences of Infosys with KM shows that for KM to be successful, organizational leaders need to engage in a continuous process of modification and maintenance. Although KM initiatives can be made to yield worthwhile returns over an extended period, there are often substantial ongoing costs associated with them. © 2013 Wiley Periodicals, Inc.
CITATION STYLE
Kimble, C. (2013). What Cost Knowledge Management? The Example of Infosys. Global Business and Organizational Excellence, 32(3), 6–14. https://doi.org/10.1002/joe.21480
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