Counting on the Internet

Abstract

With over 60% of Americans now having Internet access and 40% of Americans having been online for more than three years, the Internet has become a mainstream information tool. Its popularity and dependability have raised all Americans’ expectations about the information and services available online. When they are thinking about health care information, services from government agencies, news, and commerce, about two-thirds of all Americans say that they expect to be able to find such information on the Web. Internet users are more likely than non-users to have high expectations of what will be available online, and yet even 40% of people who are not Internet users say they expect the Web to have information and services in these essential online arenas.