Electronic resource discovery systems: From user behaviour to design

Abstract

Information seeking is a central part of academic development for both students and researchers. However, this is often hindered by complex and highly complicated electronic resource discovery systems. One approach to improving these resources is to understand the difficulties and likely causes of problems when using current systems and how people develop their searching, retrieval and storage strategies. These might provide useful information about the requirements for future design. In this paper we present our findings from UBiRD, a project investigating user search behaviour in electronic resource discovery systems based on a qualitative study of 34 users from three UK universities. We then describe how the information gathered during the study helped inform the design of INVISQUE, a novel non-conventional interface for searching and querying on-line scholarly information. In addition, the theories and design principles used during the INVISQUE design are discussed. © 2010 ACM.