Investigating the Strategic Relationship between Information Quality and E-Government Benefits: A Literature Review

Abstract

This paper presents a review of the literature on information quality and the benefits and outcomes of e-Government. According to Ge and Helfert (2007), research on information quality is related to three aspects, such as: information quality management, information quality assessment, and the quality of the contextual information. Literature suggests that there are two primary contributors to high information quality: information systems themselves and organisational factors. This paper presents crucial key findings and concepts from the literature examining one or other of these two factors. First, the contribution of information systems is examined; second, an array of writings on information quality is presented, painting a composite picture of the role of organisational factors and their contribution to information quality.