Radical Innovation and End-User Involvement: The Ambilight Case

by Elmo M. a. Diederiks, Henriette (Jettie) C. M. Hoonhout
Knowledge, Technology & Policy ()


To make technology research more effective and to deal with fierce cost competition, technology research should be more focused on radical innovation and needs to adopt a more end-user-focused approach. Product improvement is already quite often building on knowledge collected around consumers' experiences with these products to come with a next, improved generation of products. However, in case of creating novel products from ``scratch,'' this will be more difficult. The user-centered research approach including insights, scenarios, and experience prototypes provides a good method to incorporate the consumer perspective in the earliest stages of the product creation process. The development of the Ambilight TV will be used as a case to illustrate this approach.

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