Value map; performance vs cost vs customer roles; mckinsey, ikea, airlines
CITATION STYLE
Kambil, A., Ginsberg, A., & Bloch, M. (1996). Re-inventing value propositions. Information Systems Working Papers Series, Available at SSRN: http://ssrn.com/abstract=128482. Retrieved from http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1284822
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