Evaluation of Public Satisfaction with the Availability and Quality of Medical Services in Primorsky Krai

Abstract

According to state programs for social development, the health of the population is a priority task for Russian health care. In this report, the problem is discussed of the gap between the declared priorities of the values of health in Russian healthcare and the inaccessibility of quality medical care for the majority of the Russian population. The subject of this research is the quality of medical services in the healthcare sector. The purpose of the study is to examine the opinion of the population regarding the degree of satisfaction with the availability of high-quality medical services in state budgetary organizations of the healthcare system of Primorsky Krai. The hypothesis put forward is that the budgetary organizations of the healthcare system in the region are experiencing serious material and personnel difficulties that affect the quality of medical services provided and the level of public health. The commercialization of medicine and the consolidation of medical enterprises due to the disappearance of district polyclinics and outpatient clinics make medical services inaccessible to a significant portion of the population. The research methodology is based on the sociological survey method to identify the public’s assessment of the government’s observance of citizens’ rights to accessible quality medical care. The reliability of the results is checked by mathematical analysis. The scientific novelty and significance of the work is defined by its contribution to regional studies of the healthcare system. The practical significance of the work consists in developing part of the overall picture of the state of health care in Primorsky Krai and identifying the actual public opinion of the population regarding the availability of medical services.