Abstract
We introduces the interactive design process for HRI to derive the robot's key interaction requirement and basic principle. We applied this process in serving robot project in Samsung research and conducted user test on 108 users in the restaurant environment for 4 weeks. We tried to find the awkward moments watching video by week through video ethnography and then updating it in the next week. Through this process, it was possible to discover unexpected awkward moments and continuously upgrade meaningful human-robot-interactions. In conclusion, we found that not-bad interaction is much more important to users than Delightful interaction.
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CITATION STYLE
Won, Y. J., Hwang, S. H., Ko, S., & Park, J. (2022). Iterative Design Process for HRI: Serving Robot in Restaurant. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 13519 LNCS, pp. 342–353). Springer Science and Business Media Deutschland GmbH. https://doi.org/10.1007/978-3-031-17618-0_25
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