Employee Engagement Is Vital for the Successful Selection of a Total Laboratory Automation System

Abstract

Objective: To concretely outline a process for selecting a total laboratory automation system that connects clinical chemistry, hematology, and coagulation analyzers and to serve as a reference for other laboratories. Methods: In Phase I, a committee including the laboratory’s directors and technologists conducted a review of 5 systems based on formal request for information process, site visits, and vendor presentations. We developed evaluation criteria and selected the 2 highest performing systems. In Phase II, we executed a detailed comparison of the 2 vendors based on cost, instrument layout, workflow design, and future potential. Results: In addition to selecting a laboratory automation system, we used the process to ensure employee engagement in preparation for implementation. Conclusion: Selecting a total laboratory automation system is a complicated process. This paper provides practical guide in how a thorough selection process can be done with participation of key stakeholders.