Seven rules for creating a successful global IT service organization

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Abstract

This chapter draws on extensive experience in consultancy to present a set of rules for the successful provision of the global IT services required by the distributed production networks of the twenty-first century. The issues raised by the cross-national and cross-cultural implementation of this key enabling technology are illustrated with a case study.

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Israëls, R. (2017). Seven rules for creating a successful global IT service organization. In Global Innovation and Entrepreneurship: Challenges and Experiences from East and West (pp. 157–172). Springer International Publishing. https://doi.org/10.1007/978-3-319-43859-7_9

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