Social: Social Cognition and Teamwork

Abstract

Most work is carried out by people working as part of a team. Even where work is carried out by one person it is likely to be in connection if not in collaboration with other people. This could be in a formal organization that has standard operating procedures or as part of a larger system, or it could be part of an informal group of loosely organized collaborators. Social processes—how people interact with each other—are important; they affect how systems interfaces are used. Any system that supports more than one person needs to take these phenomena into account along with the various factors that define the social context in which users especially user working in teams will make decisions take actions including extrinsic intrinsic motivation. In this chapter we introduce some concepts that have proven to be important for system adoption use.