Triage in an adult emergency service: Patient satisfaction

Abstract

Objective: Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. Method: Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. Results: There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: Timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. Conclusion: There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.