Strengthening integrity by building integrated systems: a comparative case study of Indonesia and the Philippines

Abstract

This paper outlines the strategies that the Indonesian Directorate General of Customs and Excise and the Philippines’ Bureau of Customs have employed to combat corruption in their respective administrations. These strategies have enabled both countries to improve internal procedures, strengthen integrity within their organisations, curb corruption and promote good governance. These systems provide a more transparent service to the transacting public and limit face-to-face interactions between traders and customs officers, thus minimising opportunities for corruption. This paper also outlines measures undertaken by both customs administrations to enhance integrity and ensure public accountability for customs officers who fail to faithfully discharge their duties and responsibilities. Both customs administrations have adopted systems that enable more effective operations and better supervision over customs officers and other involved parties, ultimately enhancing efficiency and improving public trust.