Branchless banking technologies and financial inclusion: An investigation in Vellore district, Tamil nadu, India

Abstract

Objective: This paper investigates the extent of financial inclusion by branchless banking technologies in Vellore district of Tamil Nadu, India. Methods/ Statistical Analysis: The respondents of this study were bank account holders who have already started to infiltrate in the financial inclusion process. The typical branchless banking technologies used in this study were such as internet banking, Automated Teller Machines (ATMs), Point-of-Sale system (POS), mobile banking and kiosk banking. To statistically prove the state of financial inclusion in the study area, Structural Equation Modeling (SEM) was used. Findings: It is resulted that there is another significant relationship identified between income and internet banking. It is concluded that income has higher influence and direct relationship with internet banking. It is suggested that there is a need of cost cut and affordable technologies to the vulnerable. It will enhance the access and use of financial system, creates job opportunities, investments in education and to manage unexpected risks and economic shocks. Application/ Improvement: This study used SEM with the support of technologies to identify the level of financial inclusion.