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Book Chapter

Innovators’ ITSM strategy

  • Kahlout G
Apress, (2017), 25-38
DOI: 10.1007/978-1-4842-2571-4_2
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Abstract

Chapter 1 described common traps to watch out for when approaching your ITSM initiative and offered pragmatic principles for avoiding them. In this chapter we go one step further, and review a five-step general implementation strategy that applies the recommended principles.

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APA

Kahlout, G. (2017). Innovators’ ITSM strategy. In Spinning Up ServiceNow (pp. 25–38). Apress. https://doi.org/10.1007/978-1-4842-2571-4_2

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