Using digital thermography to analyse the product user’s affective experience of a product

Abstract

Although there are usability techniques that evaluate the user experience through the process of design and evaluation of consumer products, not always the researcher has the knowledge if the experience reported by the user at time of search matches fully with the actual experience felt by user. This study conducted a usability evaluation of a sample of users during manual handling of soda PET packaging by comparing the user-reported experience and the actual experience felt measured through usability analysis techniques and thermography. Thermography aimed to capture images from the volunteers radiated heat body parts to associate them with any emotional excitement while handling the product. Also proved that thermography has proven to be effective to measure users’ satisfaction (felt experience) in handling consumer products.