The effect of performance measurement implementation: The case study of a Malaysian Service Organization (MSO) from BSC learning and growth’s perspective

Abstract

The objective of this research was to evaluate the impact of the employees' attitude derived from the usage of Balanced Scorecard (BSC) learning and growth's perspective as the performance measurement system (PMS) in a Malaysian Service Organization (MSO). A total of 1000 respondents were surveyed and the data was analyzed using Pearson Correlation Analysis and Regression Analysis. Analysis of results indicated that there was a positive relationship between the implementation of BSC learning and growth's perspective and Employee Attitude in MSO. The implication of this research would benefits the organization in terms of employees' effectiveness and the pervasiveness of the performance metric implementation.