Use of information and communication technologies (ICTs) in communication and collaboration: A comparative study between university students from Spain and Italy

Abstract

The aim of this study is to determine the level of competence that university students from Spain and Italy have in the use of Information and Communication Technologies (ICTs) for communication and collaboration purposes. We also intend to identify possible differences and similarities between both countries, as well as factors associated with their competence that may lead to a digital gap. In order to fulfil these objectives, we performed a positivist exploratory study based on a quantitative methodology supported by a descriptive method with a survey design. The data collection is performed with a questionnaire, the data from which are analyzed through two statistical studies: a descriptive one and a causal one. The results show good competence from the students in this area, being somewhat higher in Italian students. We identified some of the factors associated with competence, such as Internet access or having a tablet. In conclusion, it is clear that politics on a global, national and local level are essential to the acquisition of digital competence, especially regarding the digital gap caused by access to resources. In this sense, governments must guarantee free and universal access to technology to all their citizens in order to diminish the digital gap between them