HCI and the Economics of User Experience

Abstract

This chapter presents a conceptual framework for expanding the scope of current HCI research, by including economic aspects that affect user experience when interacting with online services. This framework presents development models for interactive products and online services. It refers to the concept of value-oriented design that attempts to use HCI and interaction design as a part of business design activity. Although this framework is as yet partly visionary and needs validation, it seems to open interesting perspectives on user experience design, because interaction design is an important part of modern business technology.