Organizational Communication in Five Star Hotels and Experienced Problems

Abstract

The purpose of this study is to investigate organizational communication in accommodation businesses. In line with this purpose a survey was conducted at the 5 star hotels located in Antalya/Turkey. As a result of the analysis of data gathered, demographic information of the hotel employees are given first then the means of statements related to organizational communication are interpreted. Also there is an open-ended question which is asked like "what are the other problems in your organization that you want to specify" and the answers of this question are included in the results section. According to our findings within the sample in 5 star hotels, organizational communication is not so well, and also other than problems of the communication that have emerged within the organization.