Standards, guidelines and legislation related to self-service technologies: Developments since 2013

Abstract

The intention of the standards, guidelines and legislation discussed here, along with other initiatives mentioned, is to ensure accessibility for all is built into self-service technologies from the outset. This paper presents developments in relevant standards, guidelines and legislation since 2013. In reporting on this work, the intention to give an idea of its scope, but also to place these standards, guidelines and legislation within a critical framing that reviews both the material and its impact on efforts to make SSTs accessible to all users.