Abstract
This paper reports a system for retrieving similar Frequently-Asked- Questions (FAQ) when queries are through Short-message-Service (SMS). The system was developed to participate in FIRE 2011 SMS-based FAQ Retrieval track (Monolingual). SMS contains various User Improvisations and Typographical errors. Proposed approach use approximate string matching (ASM) techniques to normalize SMS query with minimum linguistic resources. MRR obtained for English, Hindi and Malayalam are 0.85, 0.93 and 0.92 respectively.
Cite
CITATION STYLE
Singhal, K., Arora, G., Kumari, S., & Majumder, P. (2013). SMS normalization for FAQ retrieval. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 7536 LNCS, pp. 163–174). https://doi.org/10.1007/978-3-642-40087-2_16
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