The gamification of SPICE

Abstract

Process Improvement has been used for decades as a means to become better and more efficient. Whilst many organizations have used considerable resources for process improvement, investments in process improvement have not always led to changes and improvements expected. One most important aspects of management is to motivate the work force. However, management often fails to deliver. In fact, because management often uses extrinsic incentives to motivate their work force, it often ends up decreasing people's intrinsic motivation to work. The transformational moment has arrived where we need to re-think the traditional ways to foster engagement in process improvement. Gamification offers a solution for transformational change. By using game psychology and the principles of gamification it is possible to translate the traditional enthusiasm for play and social media engagement into the workplace as a basis for both succeeding with and accelerating the uptake of improvement. Gamification as a solution offers the opportunity for better user engagement, faster feedback of achievement and more visible progress indicators of process improvement. © 2012 Springer-Verlag.