The Role of Controlling in Process Management

Abstract

Processes are the core of organizations. Business Process Management (BPM) helps organizations gain a competitive advantage by improving and innovating their processes through a holistic process-oriented view. We argue that interpretation of process management as pure process model re-design, limit our capability of process control. A model modification is essential but not the only way of process management. It is possible to manage a process without model modification. We introduce three levels of process controlling.